All orders placed with Mei Mei Limited are processed within 1 to 2 business days. Delivery timelines commence upon order confirmation and vary based on the shipping destination. Mei Mei Limited offers worldwide shipping. Shipping costs are calculated at checkout and are the responsibility of the customer unless otherwise stated.
Domestic shipments require 3 to 7 business days for delivery. International shipments require 7 to 21 business days for delivery. Mei Mei Limited utilizes reputable carriers to ensure secure transit. Once an order has been shipped, a confirmation email containing tracking information is sent to the email address provided at checkout.
Mei Mei Limited does not assume responsibility for delays caused by customs clearance, carrier delays, or events outside operational control. Customers are responsible for any import duties, taxes, or customs fees imposed by the destination country. Mei Mei Limited does not collect these fees at checkout, and they are not included in the shipping cost.
Returns Policy
Mei Mei Limited accepts returns on eligible products within 14 days of the delivery date. The 14-day period begins on the date the order is marked as delivered by the carrier.
Eligibility Conditions
Items returned must be in original condition. This requirement includes the original packaging, tags, and all accessories included with the purchase. Items that show signs of wear, use, alteration, or damage are not accepted for return. Mei Mei Limited reserves the right to deny a refund if the returned product does not meet these conditions.
Refund Timeline
Refunds are processed within 14 days of Mei Mei Limited receiving and inspecting the returned item. The refund timeline is a minimum of 14 days from the date the return is delivered to the return facility. Customers must account for shipping time back to the facility in addition to the 14-day processing window.
Return Shipping Costs
The customer bears all costs associated with return shipping. Mei Mei Limited does not provide prepaid return labels. Shipping costs paid on the original order are non-refundable.
PayPal Refund Policy
For refunds processed through PayPal, the standard refund timeline is a minimum of 14 days from the date of return inspection. Customers residing in jurisdictions where local law mandates a different refund window for PayPal transactions are subject to a refund processing time of up to 30 days. Mei Mei Limited adheres to the specific legal requirements of the customer’s location regarding PayPal refunds.
Return Address
All returns must be sent to the following address. Returns sent to any other address will not be processed.
Recipient: Mei Mei Limited
Phone: +852 6466 9952
Address: 10/F, K. Wah Centre, 191 Java Road, North Point
Refund Process
Step 1: Initiate Return
Customers must initiate a return by contacting [email protected] within 14 days of the delivery date. The email must include the order number and the item(s) requested for return. Mei Mei Limited provides a Return Authorization confirmation within 2 business days of the request.
Step 2: Prepare Package
Customers must securely pack the item in original condition with all tags and accessories. The Return Authorization confirmation number must be clearly displayed on the exterior of the package. Customers are responsible for selecting a carrier and paying the associated shipping costs. Mei Mei Limited recommends using a trackable shipping method, as Mei Mei Limited is not responsible for lost return shipments.
Step 3: Ship to Return Facility
The package must be sent to the designated return address. The return address is the sole authorized location for processing returns.
Recipient: Mei Mei Limited
Phone: +852 6466 9952
Address: 10/F, K. Wah Centre, 191 Java Road, North Point
Step 4: Inspection
Upon delivery to the return facility, Mei Mei Limited conducts an inspection of the returned item. The inspection process requires 3 to 5 business days. Items that do not meet the eligibility conditions are not approved for a refund and are returned to the customer at the customer’s expense.
Step 5: Refund Issuance
Approved refunds are issued to the original payment method within 14 days of inspection completion. The refund amount equals the purchase price of the item minus original shipping charges. Refund processing times vary by financial institution. Mei Mei Limited does not control the time required for the bank or payment provider to post the refund to the customer’s account.
Step 6: Confirmation
Mei Mei Limited sends a refund confirmation email to the address associated with the order once the refund has been issued. Customers using PayPal receive a confirmation through the PayPal system in accordance with the refund timeline specified for their jurisdiction.
Non-Returnable Items
Certain items are not eligible for return. These items include personalized products, items marked as final sale, and products that have been altered or customized at the customer’s request. Mei Mei Limited does not accept returns on these categories under any circumstances.
Contact
For inquiries regarding shipping or returns, contact [email protected]. All communication must include the order number for verification. Mei Mei Limited responds to all shipping and return inquiries within 2 business days.